ENTINA Support
Need help? Please contact us via the options below.
For faster support, please prepare: Order ID + printer model + OS + slicer/app version + a photo/screenshot (or short video).
Email / Ticket:
[email protected](Recommended for most issues) — We provide verified files/settings and step-by-step written instructions (best for slicer/setup, print quality, repeated failures, firmware/software questions).
Customer Service Hotline:
+1 (206) 797-6097
Phone support is for real-time operation issues (unboxing, Wi-Fi pairing, error messages, urgent print stops). For detailed troubleshooting or tuning, please use email/ticket so we can review screenshots/files.
Service Hours (Mon-Sat, ET):
- 00:30 AM – 5:00 AM
- 10:00 AM – 5:30 PM
- 8:30 PM – 11:00 PM
USAGE GUIDELINE DOCUMENT
Unpacking Manual
Technical Manual
HELP VIDEOS
Unpacking Guide
Basic 3D Printing Course
- 🎥Lesson1, 3d printing, shaping the future of manuyfacturing
- 🎥Lesson2, introduction to 3d printers
- 🎥Lesson3, poloprint cloud
- 🎥Lesson4, limitless creativity
- 🎥Lesson5, using your own models in poloprint cloud
- 🎥Lesson6, printing models with a computer
Poloprint Cloud (Tina2S/Tina2Plus Only)